Shipping policy

Thank you for shopping with Alamino Enterprises. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully.

1. Order Processing Time

Orders are usually processed within 1–2 business days after order confirmation.

Orders placed on weekends, public holidays, or during special promotions may require additional processing time.

2. Shipping Time

Estimated delivery times:

  • Major Cities: 2–5 business days
  • Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

We may also offer free shipping promotions on selected products or minimum order values.

4. Courier Partners

Alamino Enterprises may use trusted third-party courier companies for order delivery.

Once your order is dispatched, you may receive tracking details through SMS, email, or WhatsApp, where available.

5. Order Tracking

Customers can track their shipment using the tracking information provided after dispatch.

If you do not receive tracking details, please contact our customer support team.

6. Delivery Attempts

Courier companies may make one or more delivery attempts.

Please ensure that the shipping address and contact number provided during checkout are accurate to avoid delivery delays.

7. Incorrect Address Information

Alamino Enterprises is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete customer information.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service issues
  • High order volume
  • Remote delivery locations

We appreciate your patience in such situations.

9. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photos or videos of the package and product.

We will review the issue and provide assistance according to our Return & Refund Policy.

10. International Shipping

Currently, Alamino Enterprises may offer shipping only to selected locations. International shipping availability, charges, and delivery times may vary.

11. Contact Us

For any shipping-related questions, please contact us: